Round Funded Refund Policy

This Refund Policy describes the terms under which payments made to Round Funded are (or are not) refundable. It is part of our Terms of Service.

Round Funded is a software-as-a-service product (a flat-fee subscription plus an optional one-time license). We are not a financial intermediary, broker-dealer, investment service, or marketplace that handles third-party funds. The refund terms below follow standard SaaS subscription conventions. See our Terms of Service, Section 2, for the full description of our service scope and regulatory posture.

1. All Sales Are Final

Round Funded operates on a pay-upfront, no-refund model. By purchasing, you acknowledge that:

Round+ subscriptions ($99/month, recurring) — billed at the start of each monthly cycle. You may cancel at any time to stop future billing, but no refund is issued for the current or any past billing period, even if you cancel immediately after being charged.
Lifetime plan ($699, one-time) — final sale. No refunds, no exceptions for change of mind, change of business direction, or change in business priorities.

We do not offer free trials, money-back guarantees, or pro-rated refunds. This is explicit at the point of purchase.

2. Why No Refunds?

Round Funded gives you immediate full access to the entire business intelligence database, productivity tools, and CRM upon payment. The value is delivered at signup, not over time. Allowing refunds would invite abuse by users who extract value and then request their money back.

If this policy is unacceptable to you, please do not purchase.

3. Cancellation (Round+ Only)

You may cancel your Round+ subscription at any time:

Log in to your account.
Go to Billing in your dashboard.
Click Cancel Subscription.

Cancellation stops future billing. You retain access until the end of the current paid period. There is no refund for the remainder of that period.

The Lifetime plan is a one-time purchase with no recurring billing — there is nothing to cancel.

4. Exceptional Circumstances

In rare cases of material service failure — for example, prolonged total outage that prevents you from using paid features for more than 7 consecutive days — we may, at our sole discretion, offer a credit toward future use or a partial refund.

Material failure does not include:

Recipients not replying to your communications.
Database information being out of date for a specific listing.
Your account being terminated for violation of our Terms of Service.
Changes in your personal or business circumstances.
You changing your mind about the product.
Any outcome (or absence of outcome) of communications, negotiations, or transactions between you and any third party, which occur entirely outside the Service and are your sole responsibility.

All exceptional refund requests must be submitted in writing to team@roundfunded.com within 14 days of the issue and include sufficient detail for us to investigate.

5. Chargebacks

Initiating a chargeback with your card issuer or bank without first contacting us at team@roundfunded.com is a violation of these terms. We reserve the right to:

Provide your purchase records and the original Terms you agreed to as evidence to your card issuer.
Terminate your account upon receipt of a chargeback notice.
Recover any chargeback fees and associated costs from you through any available legal means.

If you have an issue with your purchase, email us first.

6. Payment Processor

All payments are processed by our authorized payment processors, including Stripe (https://stripe.com) and/or other PCI-DSS compliant gateway providers. Round Funded does not directly store, process, or transmit card data; all card data is handled by the payment processor under their own terms and security obligations.

Approved refunds (under Section 4) are issued back to your original payment method through the payment processor that handled the original transaction. Round Funded does not hold, escrow, or otherwise retain customer funds — refund amounts move directly through the processor's standard refund flow.

Where applicable, the payment processor may handle VAT and sales tax collection on our behalf in accordance with their own merchant terms.

7. Changes to This Refund Policy

We may update this policy from time to time. The current version is always at https://www.roundfunded.com/legal/refund-policy. Changes do not affect purchases made before the change date.

8. Contact

Questions about a payment, cancellation, or possible refund? Email team@roundfunded.com with your order ID and details. We respond within 2 business days.