Observe.AI YC Application

Winter 2018Active

Observe.AI went through Y Combinator in the Winter 2018 batch as a B2B company. Below: what the company does, who founded it, and its application to YC, reconstructed question by question in the real YC form.

YC batch: Winter 2018
Industry: B2BSales
Team size: 240
Status: Active
Launched: 2017

Founders

Swapnil JainFounder/CEO

What Observe.AI does

Observe.AI, a leader in Contact Center AI, transforms customer experiences and improves agent performance by helping top brands analyze 100% of calls and streamline quality assurance workflows. With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams. Observe.AI is trusted by more than 150 customers and partners, including Root Insurance, Alcon Laboratories, Tripadvisor, and Pearson. Backed by Menlo Ventures, Next47, NGP Capital, Scale Ventures, Nexus Ventures, Emergent Ventures, Steadview Capital, 01 Ventures and Y-Combinator, Observe.AI’s headquarters is in San Francisco with an office in Bangalore, India. For more information, visit

Observe.AI's YC application, reconstructed

Y Combinator application

Observe.AI, Winter 2018 batch. The real form questions, answered from public data.

Founders2
Company7
Progress7
Idea4
Equity3
Curious2
Batch Preference1

Company

Company name

Observe.AI

Describe what your company does in 50 characters or less.

Contact center AI platform

What is your company going to make? Please describe your product and what it does or will do.

We build a platform that transcribes and analyzes 100% of contact center calls with high accuracy. Our product helps QA teams streamline workflows and coaches agents in real-time, improving customer service operations through deep insights powered by AI and NLP.

Where do you live now, and where would the company be based after YC?

We live in San Francisco, and our company is based here with an additional office in Bangalore, India.

Explain your decision regarding location.

San Francisco is where most of our customers and tech talent are. Bangalore supports engineering and scale. This split lets us stay close to the market while building the product efficiently.

21 more answers in the full application

Founders, Progress, Idea, Equity, Curious, Batch Preference are in the full version. Create a free account to open it in YC Insights, next to every other YC batch.

See full application

Frequently Asked Questions

Is this the real Observe.AI YC application?

No. Y Combinator keeps submitted applications private. This is a reconstruction: the real YC form questions, answered from Observe.AI's public data (launch notes, founder backgrounds, product description). It shows how a company like Observe.AI would present itself to YC, not the text they submitted.