Chatwoot YC Application

Winter 2021Active

Chatwoot went through Y Combinator in the Winter 2021 batch as a B2B company. Below: what the company does, who founded it, and its application to YC, reconstructed question by question in the real YC form.

YC batch: Winter 2021
Industry: B2BOperations
Team size: 12
Status: Active
Launched: 2021

Founders

Pranav RajFounder
Sojan JoseFounder

What Chatwoot does

Chatwoot is an AI-powered customer support platform that enables businesses to deliver exceptional support experiences. Built as a modern, open-source, and self-hosted alternative to tools like Intercom and Zendesk, Chatwoot brings all your customer conversations into one place. You can connect email, website live chat, social media accounts, WhatsApp, and more, making it easy to manage every interaction from a single, unified platform.

Chatwoot's YC application, reconstructed

Y Combinator application

Chatwoot, Winter 2021 batch. The real form questions, answered from public data.

Founders2
Company7
Progress7
Idea4
Equity3
Curious2
Batch Preference1

Company

Company name

Chatwoot

Describe what your company does in 50 characters or less.

Open source, self-hosted AI customer support

What is your company going to make? Please describe your product and what it does or will do.

We are building Chatwoot, a customer support platform that combines conversations from email, live chat, WhatsApp, social media, and more into one place. It's open source and self-hosted, providing an alternative to tools like Intercom and Zendesk, with AI features to help businesses respond faster and better.

Where do you live now, and where would the company be based after YC?

We live and work remotely across locations with a presence in San Francisco, CA, and will maintain this setup after YC.

Explain your decision regarding location.

Our distributed team model lets us tap into global talent and serve customers worldwide. Having a base in San Francisco keeps us close to investors and partners but we are fully remote day-to-day.

21 more answers in the full application

Founders, Progress, Idea, Equity, Curious, Batch Preference are in the full version. Create a free account to open it in YC Insights, next to every other YC batch.

See full application

Frequently Asked Questions

Is this the real Chatwoot YC application?

No. Y Combinator keeps submitted applications private. This is a reconstruction: the real YC form questions, answered from Chatwoot's public data (launch notes, founder backgrounds, product description). It shows how a company like Chatwoot would present itself to YC, not the text they submitted.