Typewise YC Application

Summer 2022Active

Typewise went through Y Combinator in the Summer 2022 batch as a B2B company. Below: what the company does, who founded it, and its application to YC, reconstructed question by question in the real YC form.

YC batch: Summer 2022
Industry: B2BProductivity
Team size: 12
Status: Active
Launched: 2022

Founders

David EberleFounder
Janis BernekerFounder

What Typewise does

Typewise is an AI-first customer service platform where orchestrated agents resolve requests end-to-end by taking real actions across your stack. Teams describe outcomes in natural language and the platform compiles them into working automations - no flowcharts, no code. You can safely simulate changes and roll them out step by step. Fortune 500 brands such as Unilever and DPD use Typewise to cut support effort by 50%+ while increasing CSAT and NPS. With 200+ integrations, Typewise reads from and writes to CRM, ERP, and other systems to fully resolve cases, handing off to humans only where they add the most value. Hybrid intelligence enables partial hand-offs, review-before-send, and context-preserving resumption - so teams stay in control. Operate natively within Typewise Ticketing, with optional integrations into your existing CRM or helpdesk systems such as Zendesk, Salesforce, or Freshdesk, and enhance agents with a CRM-embedded copilot. A company-specific AI language model keeps every interaction on-brand. EU-hosted and ISO 27001 certified, Typewise delivers measurable ROI in weeks - so you can start small and scale automation with confidence.

Typewise's YC application, reconstructed

Y Combinator application

Typewise, Summer 2022 batch. The real form questions, answered from public data.

Founders2
Company7
Progress7
Idea4
Equity3
Curious2
Batch Preference1

Company

Company name

Typewise

Describe what your company does in 50 characters or less.

Boosting customer service and sales productivity by 2-3x.

What is your company going to make? Please describe your product and what it does or will do.

We build an AI-first customer service platform that enables teams to automate support cases end-to-end by describing desired outcomes in natural language. The platform turns these instructions into automations without coding or flowcharts. It integrates deeply with CRM, ERP, and other systems across 200+ integrations, resolving requests fully, with humans stepping in only when necessary. Our platform supports hybrid intelligence features like partial hand-offs and review-before-send, all while letting teams simulate and roll out changes safely. Customers operate with our built-in ticketing or integrate into existing systems like Zendesk or Salesforce, using a tailored AI that keeps interactions on-brand.

Where do you live now, and where would the company be based after YC?

We live in Zürich, Switzerland, and will base the company here after YC.

Explain your decision regarding location.

We are based in Zürich because that's where we found our team and early users. It's a stable tech hub where we can grow, and our approach fits the EU market well, with data hosted in Europe.

21 more answers in the full application

Founders, Progress, Idea, Equity, Curious, Batch Preference are in the full version. Create a free account to open it in YC Insights, next to every other YC batch.

See full application

Frequently Asked Questions

Is this the real Typewise YC application?

No. Y Combinator keeps submitted applications private. This is a reconstruction: the real YC form questions, answered from Typewise's public data (launch notes, founder backgrounds, product description). It shows how a company like Typewise would present itself to YC, not the text they submitted.