HiOperator YC Application

Summer 2016Active

HiOperator went through Y Combinator in the Summer 2016 batch as a B2B company. Below: what the company does, who founded it, and its application to YC, reconstructed question by question in the real YC form.

YC batch: Summer 2016
Industry: B2BOperations
Team size: 200
Status: Active
Launched: 2016

Founders

Liz TsaiFounder/CEO

What HiOperator does

HiOperator provides customer support as a service. Banish your ticket backlog and free up your in-house team for higher level tasks.

HiOperator's YC application, reconstructed

Y Combinator application

HiOperator, Summer 2016 batch. The real form questions, answered from public data.

Founders2
Company7
Progress7
Idea4
Equity3
Curious2
Batch Preference1

Company

Company name

HiOperator

Describe what your company does in 50 characters or less.

Customer support as a service

What is your company going to make? Please describe your product and what it does or will do.

We provide a customer support service that handles ticket backlogs for B2B companies. Our product combines live agents and software to automate and manage customer support inquiries so that in-house teams can focus on higher-level issues.

Where do you live now, and where would the company be based after YC?

We live in San Francisco, CA, and the company would be based here after YC.

Explain your decision regarding location.

San Francisco has the customer base and talent we need to scale a B2B operations service, and it's where we live and build the company now.

21 more answers in the full application

Founders, Progress, Idea, Equity, Curious, Batch Preference are in the full version. Create a free account to open it in YC Insights, next to every other YC batch.

See full application

Frequently Asked Questions

Is this the real HiOperator YC application?

No. Y Combinator keeps submitted applications private. This is a reconstruction: the real YC form questions, answered from HiOperator's public data (launch notes, founder backgrounds, product description). It shows how a company like HiOperator would present itself to YC, not the text they submitted.