Handled YC Application

Summer 2024Active

Handled went through Y Combinator in the Summer 2024 batch as a B2B company. Below: what the company does, who founded it, and its application to YC, reconstructed question by question in the real YC form.

YC batch: Summer 2024
Industry: B2BRetail
Team size: 2
Status: Active
Launched: 2024

Founders

Audrey DjiyaCo-Founder/CEO
Peter NsakaCo-Founder/CTO

What Handled does

Post-order operations are one of the least automated parts of e-commerce. After an order is placed, teams still spend their days tracking shipments, chasing exceptions, processing returns, adjusting invoices, and answering “Can you check this?” requests. This manual busywork lives outside core systems and scales linearly with order volume, forcing brands and 3PLs to keep adding headcount as they scale. Handled is an operations automation platform for e-commerce brands and the 3PLs that run their order fulfillment. We execute the manual work that happens after an order is placed by unifying post-order data across commerce, warehouse, carrier, and support systems. Handled gives teams real-time visibility across orders, shipments, returns, and inventory in one system - eliminating the need to dig through disconnected tools or react only after customers complain. When issues occur, Handled automatically executes the follow-up work, such as resolving shipment delays, processing returns, filing claims, or making order and billing adjustments, without manual back-and-forth. By combining visibility, issue detection, and automated execution in a single AI-powered operational layer, Handled replaces manual coordination with software-driven post-order operations in a large, recurring market tied directly to e-commerce volume.

Handled's YC application, reconstructed

Y Combinator application

Handled, Summer 2024 batch. The real form questions, answered from public data.

Founders2
Company7
Progress7
Idea4
Equity3
Curious2
Batch Preference1

Company

Company name

Handled

Describe what your company does in 50 characters or less.

Automating post-order ops for e-commerce brands

What is your company going to make? Please describe your product and what it does or will do.

We built an AI-powered platform that automates the manual operations e-commerce teams do after an order is placed. It pulls data from commerce, warehouse, carrier, and support systems to give real-time visibility and automatically handles issues like shipment delays, returns, claims, and invoice adjustments without users having to intervene.

Where do you live now, and where would the company be based after YC?

We live and work in New York, NY, and the company will remain based here after YC.

Explain your decision regarding location.

New York is where we have built our network, where our target customers and 3PLs operate, and it positions us close to the e-commerce ecosystem that needs better post-order operations tools.

21 more answers in the full application

Founders, Progress, Idea, Equity, Curious, Batch Preference are in the full version. Create a free account to open it in YC Insights, next to every other YC batch.

See full application

Frequently Asked Questions

Is this the real Handled YC application?

No. Y Combinator keeps submitted applications private. This is a reconstruction: the real YC form questions, answered from Handled's public data (launch notes, founder backgrounds, product description). It shows how a company like Handled would present itself to YC, not the text they submitted.