Yuma AI YC 申请
Yuma AI 在 Winter 2023 批次的 Y Combinator 中作为一家 B2B 公司进行过。以下是：公司做什么、谁创立了它，以及其 YC 申请，按照真实 YC 表格逐题重建。
- YC 批次
- Winter 2023
- 行业
- B2BOperations
- 团队规模
- 26
- 状态
- Active
- 已发布
- 2023
创始人
Guillaume LuccisanoFounder
Yuma AI 做什么
## What is Yuma AI? Yuma is automating customer support by providing an AI Support Agent orchestration platform. Yuma provides autonomous AI agents dedicated to customer service and e-commerce. We integrate directly with help desk software (Zendesk, Kustomer, Gorgias, etc.) and focus on helping large Shopify brands deal with their high volume of support requests. Top merchants using Yuma can automate up to 80% of their support tickets fully autonomously. ## Why do Shopify merchants need Yuma? There are thousands of large Shopify merchants around the world generating $10M+ a year. Most of them have taken over some niches and are great at what they do: selling their products. But they all have one thing in common: they all hate customer support. It's a burden for them and a huge source of cost, as they receive hundreds of requests per day. Some of them have dozens of support agents on staff, usually offshore, and the overall quality is still often pretty poor while staff turnover remains high. Those merchants have been promised automation for years but have always been disappointed by the outcome. As customers, we have all had to live through a terrible support automation experience before, so this is no secret, and everyone knows that the current state of the technology is quite bad. ## Yuma is solving this in a few ways: Yuma isn't just another RAG chatbot. Our platform provides autonomous AI agents dedicated to support and ecommerce. These agents are powered by knowledge, follow processes, and are managed by our in-house AI orchestration technology. This ensures safety, control, and quality at every step. We believe that to truly automate customer support, we must develop a platform that mimics the actions of a human support agent. That's exactly what we've been doing. Currently, our top merchants are automating 60% of their support tickets through Yuma. Yuma can fetch information from external services and take actions in other apps as needed to resolve each ticket. We are laser-focused on building the best AI support agent platform and aim to achieve 80% true automation in the next few months. ## Fun Fact Yuma got started by accident. This is my third YC startup after Socialcam (W12) and Triplebyte (S15). I released Yuma as a prototype for fun in mid-December 2022 and was overwhelmed with demo requests. That's when I knew I was onto something and had to turn this into a real company, once again.
Yuma AI 的 YC 申请，重建版
Y Combinator 申请
Yuma AI，Winter 2023 期。来自公开数据的真实申请问题解答。
- Founders2
- Company7
- Progress7
- Idea4
- Equity3
- Curious2
- Batch Preference1
Company
Yuma AI
The AI Support Agent for Ecommerce
We make an AI support agent platform that automates customer service for large Shopify merchants by integrating with their help desk software and autonomously resolving tickets. Our AI agents act like human support staff: they use knowledge, follow processes, and can fetch information or take actions in other applications to solve customer requests without manual intervention.
We are based in Boston, MA, and the company will remain here after YC.
Boston is where our founder and core team live. We have built early traction here with local and remote customers, and the location supports recruiting and operations.
21 更多回答 在完整申请中
Founders, Progress, Idea, Equity, Curious, Batch Preference 包含在完整版中。创建免费账户即可在 YC Insights 中打开，紧邻每个其他 YC 批次。
常见问题解答
这是 Yuma AI 的真实 YC 申请吗？
不是。Y Combinator 对提交的申请保密。这是重建版：使用 Yuma AI 的公开数据（发布笔记、创始人背景、产品描述）回答真实的 YC 表格问题。它展示了像 Yuma AI 这样的公司会如何向 YC 自我介绍，而不是他们提交的文本。
Yuma AI 是哪个 YC 批次的？
Yuma AI 是 Y Combinator Winter 2023 批次的成员。
谁创立了 Yuma AI？
Yuma AI 由 Guillaume Luccisano 创立。
Yuma AI 做什么？
The AI Support Agent for Ecommerce
如何阅读完整的重建申请？
创建免费的 Round Funded 账户。YC Insights 中包含 Yuma AI 的完整 26 个问题的版本，以及其他所有 YC 批次的公司信息。
