Aplicación YC de Yuma AI
Yuma AI pasó por Y Combinator en el batch Winter 2023 como una empresa de B2B. Abajo: qué hace la empresa, quién la fundó y su aplicación a YC, reconstruida pregunta por pregunta en el formulario real de YC.
- Batch YC
- Winter 2023
- Industria
- B2BOperations
- Tamaño del equipo
- 26
- Estado
- Active
- Lanzado
- 2023
Fundadores
Guillaume LuccisanoFounder
Lo que hace Yuma AI
## What is Yuma AI? Yuma is automating customer support by providing an AI Support Agent orchestration platform. Yuma provides autonomous AI agents dedicated to customer service and e-commerce. We integrate directly with help desk software (Zendesk, Kustomer, Gorgias, etc.) and focus on helping large Shopify brands deal with their high volume of support requests. Top merchants using Yuma can automate up to 80% of their support tickets fully autonomously. ## Why do Shopify merchants need Yuma? There are thousands of large Shopify merchants around the world generating $10M+ a year. Most of them have taken over some niches and are great at what they do: selling their products. But they all have one thing in common: they all hate customer support. It's a burden for them and a huge source of cost, as they receive hundreds of requests per day. Some of them have dozens of support agents on staff, usually offshore, and the overall quality is still often pretty poor while staff turnover remains high. Those merchants have been promised automation for years but have always been disappointed by the outcome. As customers, we have all had to live through a terrible support automation experience before, so this is no secret, and everyone knows that the current state of the technology is quite bad. ## Yuma is solving this in a few ways: Yuma isn't just another RAG chatbot. Our platform provides autonomous AI agents dedicated to support and ecommerce. These agents are powered by knowledge, follow processes, and are managed by our in-house AI orchestration technology. This ensures safety, control, and quality at every step. We believe that to truly automate customer support, we must develop a platform that mimics the actions of a human support agent. That's exactly what we've been doing. Currently, our top merchants are automating 60% of their support tickets through Yuma. Yuma can fetch information from external services and take actions in other apps as needed to resolve each ticket. We are laser-focused on building the best AI support agent platform and aim to achieve 80% true automation in the next few months. ## Fun Fact Yuma got started by accident. This is my third YC startup after Socialcam (W12) and Triplebyte (S15). I released Yuma as a prototype for fun in mid-December 2022 and was overwhelmed with demo requests. That's when I knew I was onto something and had to turn this into a real company, once again.
Aplicación YC de Yuma AI, reconstruida
Solicitud de Y Combinator
Yuma AI, batch Winter 2023. Las preguntas reales del formulario, respondidas con datos públicos.
- Founders2
- Company7
- Progress7
- Idea4
- Equity3
- Curious2
- Batch Preference1
Company
Yuma AI
The AI Support Agent for Ecommerce
We make an AI support agent platform that automates customer service for large Shopify merchants by integrating with their help desk software and autonomously resolving tickets. Our AI agents act like human support staff: they use knowledge, follow processes, and can fetch information or take actions in other applications to solve customer requests without manual intervention.
We are based in Boston, MA, and the company will remain here after YC.
Boston is where our founder and core team live. We have built early traction here with local and remote customers, and the location supports recruiting and operations.
21 respuestas más en la aplicación completa
están en la versión completa. Crea una cuenta gratuita para abrirla en YC Insights, junto a cada otro batch de YC.
Preguntas Frecuentes
¿Es esta la aplicación YC real de Yuma AI?
No. Y Combinator mantiene privadas las aplicaciones enviadas. Esta es una reconstrucción: las preguntas reales del formulario de YC, respondidas a partir de los datos públicos de Yuma AI (notas de lanzamiento, antecedentes de fundadores, descripción del producto). Muestra cómo una empresa como Yuma AI se presentaría a YC, no el texto que enviaron.
¿En qué batch de YC estuvo Yuma AI?
Yuma AI formó parte del batch Winter 2023 de Y Combinator.
¿Quién fundó Yuma AI?
Yuma AI fue fundado por Guillaume Luccisano.
¿A qué se dedica Yuma AI?
The AI Support Agent for Ecommerce
¿Cómo leo la aplicación completa reconstruida?
Crea una cuenta gratuita de Round Funded. La versión completa de 26 respuestas de la aplicación de Yuma AI, y de cada otro batch de YC, está en YC Insights.
