Open YC Application

Winter 2024Active

Open went through Y Combinator in the Winter 2024 batch as a B2B company. Below: what the company does, who founded it, and its application to YC, reconstructed question by question in the real YC form.

YC batch: Winter 2024
Industry: B2BEngineering, Product and Design
Team size: 21
Status: Active
Launched: 2023

Founders

Mohammad GharbatFounder

What Open does

Open is an AI-powered, all-in-one customer support and communication platform - used in production by: Print.com, Mollie.com, Viva.com, More.com, Orderchamp.com, OneCarNow.com, and other major enterprise companies. We specialize in solving and automating complex support cases across email, web, phone, SMS, and WhatsApp. We’re a research-based company currently working on releasing Support-Bench, the world’s most comprehensive AI customer support benchmark. Our team consists of +3 programming language builders, a nationwide cybersecurity competition winner at age 16, and a dentist.

Open's YC application, reconstructed

Y Combinator application

Open, Winter 2024 batch. The real form questions, answered from public data.

Founders2
Company7
Progress7
Idea4
Equity3
Curious2
Batch Preference1

Company

Company name

Open

Describe what your company does in 50 characters or less.

Enterprise AI customer support

What is your company going to make? Please describe your product and what it does or will do.

We built Open, an AI-powered customer support platform that automates and handles complex cases across email, web, phone, SMS, and WhatsApp. Our product helps enterprises manage support faster and more efficiently by using conversational AI tailored to their workflows.

Where do you live now, and where would the company be based after YC?

We live and work in San Francisco, CA, and the company will remain based here after YC.

Explain your decision regarding location.

San Francisco is a hub for AI research and enterprise SaaS, giving us access to talent and customers. It's where we've built the team and product so far, so it makes sense to stay here.

21 more answers in the full application

Founders, Progress, Idea, Equity, Curious, Batch Preference are in the full version. Create a free account to open it in YC Insights, next to every other YC batch.

See full application

Frequently Asked Questions

Is this the real Open YC application?

No. Y Combinator keeps submitted applications private. This is a reconstruction: the real YC form questions, answered from Open's public data (launch notes, founder backgrounds, product description). It shows how a company like Open would present itself to YC, not the text they submitted.